Table of Contents

Privacy Policy & Statement

Last Updated: October 13, 2025

ACI Industries, LLC (“ACI,” “we,” “our,” or “us”) respects your privacy.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information
when you visit aciindustriesinc.com or interact with us online or offline.
This Policy applies to individuals in the United States, the European Union (EU), the European Economic Area (EEA), and the United Kingdom (UK).

This Policy applies to personal data collected both online (via our website and digital forms)
and offline (including phone or in-person interactions) in connection with ACI Industries’ business operations.

Data Controller

For EU/EEA/UK users, the data controller is ACI Industries, LLC, 5800 W Donges Bay Rd, 1B, Mequon, WI 53092, USA.
You may contact us at privacy@aciindustriesllc.com.

1. Information We Collect

  • Personal identifiers such as your name, email address, phone number, and mailing address.
  • Professional and business information you provide through forms, emails, or calls.
  • Technical data such as IP address, browser type, device, and usage data through cookies or analytics tools.
  • Any other information you voluntarily submit to us.

1A. Notice at Collection (California & Other U.S. States)

This Notice at Collection summarizes the categories of personal information we collect, the purposes for which we use them, and how long we retain them. It also clarifies whether we sell or share this information for targeted advertising purposes. We do not knowingly sell personal information for monetary value. “Sharing” for cross-context behavioral advertising may occur only if you enable non-essential cookies.

Identifiers:

  • We may collect your name, email address, phone number, and IP address.
  • We use this information to provide services, communicate with you, maintain security, and comply with legal obligations.
  • We do not sell this information. We may share limited data for analytics or advertising only if you consent through our cookie banner.
  • We generally retain this information for up to three (3) years for marketing purposes, or longer when legally required.

Commercial or Interaction Information:

  • This includes your inquiry history, requests, or interest in our services.
  • We use it to improve customer support, operations, and analytics. We do not sell this information, and any sharing is limited to the purposes described above.
  • This data is typically retained for operational or legal reasons, usually up to three (3) years.

Internet or Device Data:

  • We may collect device identifiers, cookie IDs, and information about pages viewed or browser types.
  • This helps us monitor site performance, analytics, security, and user preferences.
  • We do not sell this data. Sharing may occur through analytics or advertising cookies if you have consented to their use.
  • Retention depends on the lifecycle of each cookie or tool, as explained in our Cookie Policy.

Geolocation Data (Approximate):

  • We may collect an approximate location derived from your IP address.
  • This helps prevent fraud and improve localization features.
  • We do not sell or share this data. It is only stored for a short period for security purposes.

Sensitive Personal Information:

  • We do not collect, use, or disclose sensitive personal information as defined by applicable U.S. privacy laws.
  • We do not knowingly sell personal information for monetary value.

Any “sharing” for cross-context behavioral advertising only occurs if you enable non-essential cookies.
You may opt out of such sharing at any time by adjusting your preferences in our cookie banner or visiting our Opt-Out Preferences page.

You can opt out anytime via our Opt-Out Preferences page or cookie banner.

2. How We Use Your Information

We use personal information to:

  • Provide, operate, and improve our services and website;
  • Respond to inquiries or requests and communicate with you;
  • Send administrative or promotional materials (with consent where required);
  • Comply with legal obligations and enforce our agreements; and
  • Protect the security and integrity of our systems.

3. Legal Basis for Processing (EU/EEA/UK Residents)

  • Consent – you have given clear permission for processing for a specific purpose;
  • Contract – processing is necessary to perform or enter into a contract with you;
  • Legal obligation – processing is required to comply with applicable law; or
  • Legitimate interests – processing is necessary for our legitimate business interests and does not override your rights and freedoms.

4. How We Share Information

  • Service providers who perform functions on our behalf (IT, marketing, analytics, hosting, etc.);
  • Professional advisers (lawyers, accountants) as necessary;
  • Governmental or legal authorities when required by law; and
  • Business successors in the event of a merger or acquisition.

We do not sell personal data for monetary value.

5. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S.
We use safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms to ensure an adequate level of data protection.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, including to meet legal, accounting, or reporting obligations.
Marketing data is retained for up to 3 years unless you withdraw consent.
Financial and transactional data may be kept for 7 years in accordance with accounting laws.

7. Cookies and Tracking

We use cookies and similar technologies to understand how visitors interact with our site and to personalize content.
You can manage cookies through your browser settings or via our Cookie Policy.

7A. Global Privacy Control (GPC) and Do Not Track

When technically feasible, we honor browser-based Global Privacy Control (GPC) signals as an opt-out of “sale” or “sharing” for targeted advertising.
Because industry standards for “Do Not Track” are not uniform, we do not respond to DNT signals.
You can manage cookie preferences anytime via our cookie banner or Cookie Policy.

8. Your Rights (EU/EEA/UK Residents)

  • Access and obtain a copy of your personal data;
  • Request correction of inaccurate or incomplete data;
  • Request deletion of your data (“right to be forgotten”);
  • Restrict or object to processing;
  • Request data portability; and
  • Lodge a complaint with your local Data Protection Authority.

To exercise these rights, contact privacy@aciindustriesllc.com.
If you are located in the EU, EEA, or UK, you also have the right to lodge a complaint with your local Data Protection Authority regarding our data practices.

9. Your Rights (U.S. Residents)

  • Know what personal information we collect and how it is used;
  • Request deletion or correction of your personal information;
  • Opt out of the sale or sharing of personal data for targeted advertising; and
  • Not be discriminated against for exercising your privacy rights.

You can exercise these rights by emailing
privacy@aciindustriesllc.com
or visiting our Opt-Out Preferences page.

9A. Verifying Requests, Authorized Agents & Response Time

For your security, we may verify your identity (for example, by matching two or three data points we already hold) before acting on a privacy request.
You may authorize an agent to submit a request on your behalf; we may require proof of authorization and identity verification.
We aim to respond within 45 days of receipt (with one 45-day extension when reasonably necessary).
If we deny a request, we will explain the reasons.

9B. Appeals Process (Virginia, Colorado, Connecticut)

If we deny your request, you may appeal by emailing
privacy@aciindustriesllc.com with the subject “Privacy Request Appeal.”
We will review and respond within 45 days.
If you remain unsatisfied, you may contact your state Attorney General.

10. No Discrimination

We will not deny services, charge different prices, or provide a lower quality of service if you choose to exercise your privacy rights.

11. Automated Decision Making and Profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.
If we implement such processing in the future, we will update this Policy and provide notice and opt-out options where required.

12. Children’s Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from minors.
If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

13. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.

14. Updates to This Policy

We may update this Privacy Policy periodically.
Any changes will take effect upon posting the revised version with a new “Last Updated” date.
Significant changes will be communicated through email or a prominent website notice.

15. Contact Us

For questions or to exercise your privacy rights, contact us at:
ACI Industries, LLC
5800 W Donges Bay Rd, 1B
Mequon, WI 53092 USA
Email: info@aciindustriesllc.com
Privacy Email: privacy@aciindustriesllc.com
Phone: (262) 268-2837
Office Hours: Monday – Friday 8 AM – 5 PM

Legal Notice / Imprint

Service Provider:
ACI Industries, LLC
5800 W Donges Bay Rd, 1B
Mequon, WI 53092, USA

Authorized Representative:
Josh Pallesen l General Manager – ACI Industries

Contact:
Phone: (262) 268-2837
Email: info@aciindustriesllc.com

Company Registration:
Registered in: Wisconsin, USA
Entity Type: Limited Liability Company (LLC)

Responsible for Content (per § 18 Abs. 2 MStV):
Josh Pallesen l General Manager – ACI Industries

EU Dispute Resolution:
The European Commission provides an Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

Disclaimer:
Despite careful content control, we assume no liability for external links. The operators of linked pages are solely responsible for their content.